Warranty Policy
1. Limited Warranty Coverage
altaX agrees to repair or replace your product, at altaX’s cost, if the product:
- Was purchased from the official altaX website or an authorized e-commerce platform (Amazon or Unboxify)
- Has a verified manufacturing or technical defect
- Is defective upon arrival (DOA), or develops a covered defect during the applicable warranty period
- Is used under normal conditions in accordance with product documentation
Warranty coverage commences from the original date of purchase.
At altaX’s sole discretion, we may:
- Repair the defective product
- Replace the product with a new or refurbished equivalent
- Replace defective components
2. Pan-India Repair / Replacement Service
Warranty service is available on a Pan-India basis.
For products under warranty:
- Customer must courier the product to the designated altaX service address
- Customer bears one-way shipping cost (to altaX service center)
- altaX bears return shipping cost for repaired or replacement products
- Doorstep pickup for warranty request beyond the initial 7-Day Return Timeline is not currently offered unless specifically stated otherwise
Repair or replacement under warranty may be provided only once per product purchased through the website or authorized platforms.
After one warranty repair/replacement has been availed, any subsequent issue may be treated as out-of-warranty service unless otherwise determined by altaX.
3. Ineligible Products / What Is Not Covered
The warranty only covers manufacturing and technical defects. Warranty service does not apply in case of the following circumstances:
- Damage caused by electrical surges or any form of damage caused by mishandling by the customer.
- Physical damage, liquid damage, or damage due to misuse is not covered.
- Damage caused by use with a third-party component or accessories.
- Damage caused by accident, abuse, misuse, fire, earthquake or other external cause
- Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of AltaX
- Damage caused by normal wear and tear or otherwise due to the normal aging of the AltaX Product
- The Product is purchased from an Unauthorized Seller